New ALO 193 Hotline for Post-Accident Claims in Turkey
As of 1 September 2026, Turkey has launched ALO 193 Ortak Hasar İhbar Merkezi (OHİM), a single channel for reporting vehicle insurance claims after accidents.
ALO 193 can be used for claims covered by mandatory motor third-party liability insurance and comprehensive Kasko insurance. It can also be used to report unauthorized or illegal intermediaries approaching accident victims.
Information required: applicant's identification and contact details; license plates of the vehicles involved; date of the accident; type of damage.
After the claim is submitted, the system generates a unique claim number and forwards it to the relevant insurance company. The insurer must contact the applicant no later than the next business day and start the necessary procedures.
The service is available 24/7. Claims can also be submitted through alo193.gov.tr.
